Privacy Policy
Last updated: 12 November 2026
My Drop n'Go is a laundry booking, pickup and delivery service operated by LnJ Technologies (“we”, “us”). Customers use it to book laundry services from participating laundry shops (“shops”), and shops use it to manage those bookings. This policy explains, in plain language, what information we collect, why, and the choices you have.
Information we collect
- Account details: your name, email address, mobile number and password (passwords are stored by our sign-in provider in hashed form; we cannot see them).
- Google sign-in: if you choose “Continue with Google”, Google shares your name, email address and profile picture with us. We do not get access to your Gmail, contacts, files or other Google data.
- Addresses: pickup and delivery addresses, landmarks and notes you give us so a rider can find you.
- Bookings: the services you choose, pickup and delivery times, order status, item counts or weight, notes, and photos the shop or rider may take of your items (for example at pickup or to record a stain).
- Payments: the amount, payment method and any payment reference you provide (for example an e-wallet reference number). We do not store full card numbers.
- Technical information: sign-in cookies that keep you logged in, basic device and browser information, and anonymous performance measurements that help us keep the app fast.
How we use it
- To create and secure your account and let you sign in.
- To take your booking, arrange pickup and delivery, process your laundry, and keep you updated on your order.
- To let the shop you book with, and its staff and riders, see the details they need to serve you.
- To answer your questions, resolve problems, and prevent fraud or misuse.
- To keep records the shop needs for its business, tax or legal obligations.
We do not sell your personal information, and we do not use your Google account data for advertising.
Who we share it with
- The shop you book with and its staff and riders, so they can provide the service.
- Service providers that run the app for us, such as cloud hosting, database and sign-in providers, and messaging tools shops use to coordinate staff and riders. They may only use the information to provide their service to us.
- Authorities, if the law requires it.
Some of these providers may store data outside the Philippines. We choose providers that apply reasonable security measures.
How long we keep it
We keep your account information while your account is active. Booking and payment records may be kept longer where a shop needs them for its records or to meet legal requirements. When information is no longer needed, we delete it or make it anonymous.
Your choices and rights
You can view and update your profile in the app. You can also ask us to give you a copy of your information, correct it, or delete your account by contacting us below. These rights include those you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). Some records may need to be kept for legal or business reasons even after you close your account; if so, we will tell you.
Security
We use reasonable technical and organisational measures to protect your information, such as encrypted connections and access controls for staff. No online service can be completely secure, so please keep your password private and tell us if you think your account has been misused.
Children
My Drop n'Go is meant for adults. If you are under 18, please use it with the consent of a parent or guardian.
Changes to this policy
We may update this policy from time to time. We will change the “Last updated” date above and, for important changes, try to let you know through the app or by email.
Contact us
Questions or requests about your privacy: email support@mydropngo.com or call 09676700888. See also our Terms of Service.