Terms of Service
Last updated: 12 November 2026
These terms apply when you use My Drop n'Go, a laundry booking, pickup and delivery service operated by LnJ Technologies (“we”, “us”). By creating an account or making a booking you agree to them. Please also read our Privacy Policy.
What My Drop n'Go does
My Drop n'Go connects you with participating laundry shops (“shops”). You use the app to book a service, schedule pickup and delivery, and follow your order. The laundry service itself is provided by the shop you book with.
Your account
- Please give accurate details, especially your name, mobile number and address, so the rider can reach you.
- Keep your password private. You are responsible for activity on your account.
- A shop may need to review and approve a new account before bookings are available.
Bookings, pickup and delivery
- Pickup and delivery times are estimates and depend on rider availability, traffic and weather. The shop will contact you if there is a delay.
- Please check pockets and remove valuables, cash, documents and electronics before handing over your items. Let the shop know about delicate items or special care instructions.
- Staff inspect and weigh items at the shop. The final price is based on the shop's current rates and the confirmed weight or item count.
- Each shop may have its own care policy (for example for stains, colour run or items left uncollected). The shop will share it with you, and it applies to your order alongside these terms.
Payments
Prices are set by the shop. You pay the shop using the payment options it offers. If you send a payment reference (for example an e-wallet reference number), please make sure it is correct so the shop can confirm your payment.
Cancellations
You can cancel a booking in the app while it is still allowed for that booking's status, or by contacting the shop. Once items have been picked up or processing has started, the shop may charge for work already done.
Fair use
Please do not misuse My Drop n'Go, for example by making fake bookings, interfering with the app, or trying to access other people's accounts or data. We or the shop may suspend accounts that are misused.
Responsibility
Shops handle your items with reasonable care. Questions about lost or damaged items are handled under the shop's care policy; please report them to the shop as soon as possible. To the extent allowed by law, LnJ Technologies is not responsible for indirect losses, and nothing in these terms limits rights you have under Philippine consumer law.
Staff accounts
Shop staff and riders use My Drop n'Go under their employer's instructions and policies, in addition to these terms.
Changes
We may update these terms from time to time. We will change the “Last updated” date above and, for important changes, try to let you know through the app or by email. Continuing to use My Drop n'Go after a change means you accept the updated terms.
Governing law
These terms are governed by the laws of the Republic of the Philippines.
Contact us
Email support@mydropngo.com or call 09676700888.